Types of General Assistance Available:

• Wheelchairs and mobility aids
• Upper torso restraints
• Service dog
• Blind or vision impaired
• Deaf or hearing impaired
• Oxygen
• Medical clearances

Requests are subject to availability, so it’s important to make your request well in advance.

We recommend arriving at the airport early to give staff ample time to make the necessary arrangements.

For more information on requesting specific assistance, contact your Travel Advisor if you booked in-store. If you booked online, call 1300 656 556 to speak with our Call Centre.